Privacy Policy for Helixx Foods
At Helixx Foods, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This privacy policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or create an account.
1. Information We Collect
When you sign up for an account or make a purchase at Helixx Foods, we collect the following information:
- Name
- Email address
- Shipping address
- Billing address
- Payment information
- Phone number
This information is primarily used to fulfill your orders and improve your experience on our website.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your order status or customer support inquiries
- Sending email marketing, such as special offers and product updates, which you can opt out of at any time
- Sending SMS updates for order tracking, customer support, and marketing purposes (you may opt out by texting STOP to the number contacting you)
3. Marketing and Communication
By signing up for an account or making a purchase, you agree to receive email marketing from Helixx Foods. You can opt out of these emails at any time by clicking the “Unsubscribe” link in any email we send you.
You also agree to receive SMS updates, which may include marketing, order status updates, and customer support messages. You can opt out of these SMS communications by replying STOP to any message.
4. Security of Your Information
Helixx Foods takes the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to ensure that your personal data is protected during transmission.
5. Indemnity
By using our website, you agree that Helixx Foods, its employees, affiliates, and partners shall not be held liable for any damages arising from the use of our site, services, or products. Helixx Foods will not be held responsible for any damages, loss of data, or any other claims, including but not limited to:
- Breach of data security, unless caused by our gross negligence
- Misuse or unauthorized access to your account due to your actions
- Any technical issues beyond our control
- Any third-party services linked from our website
Helixx Foods provides its services and content on an “as-is” basis without warranties of any kind, whether express or implied.
6. Third-Party Services
Helixx Foods may use third-party services for payment processing, order fulfillment, or marketing. These services are governed by their own privacy policies, and Helixx Foods assumes no responsibility for the privacy practices of these third parties.
7. Opt-Out and Data Removal
You have the right to opt out of marketing communications at any time. To opt out of email marketing, click “Unsubscribe” in any marketing email. To opt out of SMS messages, text STOP to the number contacting you.
If you wish to have your data removed from our system, you may request deletion by contacting our support team at support@helixxfoods.ca.
8. Changes to This Policy
Helixx Foods reserves the right to update this privacy policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our website and services constitutes your acceptance of these changes.
9. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at: sales@helixxfoods.ca